Hi, I'm Karissa!
Hi, I'm Karissa!
I create and maintain stunning help centers and customer education so you don't have to.
I create and maintain stunning help centers and customer education so you don't have to.
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A Help Center can be the customer's first impression.
A Help Center can be the customer's first impression.
Make it count 💪
Make it count 💪
Customer Education is not a "one-size fits all" strategy. Every customer persona, product, and site requires it's own roadmap to provide the ideal and most effective customer experience.
But the most common issues I see is resource investment. Companies and products are scaling while the documentation team or single writer remains unsupported. Users should have access to high quality content no matter if it is coming from a start-up or enterprise company.
That's where I come in 👋
That's where I come in 👋
Let me help you in both help center/knowledge base management and general CEd strategy.
Mentor and train your writing and content teams
Blueprints for building out your future CEd team
1:1 Q&A with you and your team for best practices
Create help centers and education portals
Develop short term and long term content strategy
Run documentation audits and update content
Metric collection and dashboard views for easy decision making (and stakeholder love ❤️)
Really anything CEd related ...
Free download of metrics cheat sheet
Free download of metrics cheat sheet
Need help figuring out where to start with basic metrics, let me help with my What the FAQ are basic analytics and feedback?!? download.
Conferences & Workshops
Conferences & Workshops
Support Driven
Write the Docs
Knowledge Base Ninjas Podcast
🧠 Frequently Asked Questions
🧠 Frequently Asked Questions
What if I don't know what my first steps are to improve my help center?
No worries, I'm here to help. When you book a call, I ask for a link for your help center, knowlege base, or course catalog to get an idea of where you are as a company before we chat. This helps us get the most out of our time together. From there, we can decide what the next steps are and what deliverables you will receive from me.
I am not sure I can afford to hire a consultant or would get the approval to get help.
I get it, especially when there isn't a lot of investment in education material for most companies. Remember, consultation calls are always free. Once we decide on a plan of action, we can talk about price, how to get the funding from your company, and what package makes the most sense. Especially for those who are a one-person show, I've been there - I am here for you ❤️
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